Terms & Conditions

✅ Key Terms (Quick Overview)

• Cleaning, sanitation, and basic inspection only (no repairs or mechanical responsibility)
• Customer must provide clear access, water, and power at time of service
• Additional charges may apply for heavily scaled machines (with approval)
• 24-hour notice required for cancellations or rescheduling ($50 fee may apply)
• Recurring plans billed monthly via card on file
• 12-month initial term, auto-renews into a new 12-month agreement
• Water filters replaced as needed at cost
• Rates may increase up to 5% with notice prior to renewal
• Results vary based on machine condition; pre-existing issues not covered

Looking for details? View full terms below ↓

Full Terms & Conditions

1. Services Provided
Pinellas Ice Co provides ice machine cleaning and sanitation services on a recurring basis every 60 days (6x/year) or 90 days (4x/year), as selected by the Customer.
Services do not include any repair work or responsibility for mechanical issues, diagnostics, or part replacement unless otherwise agreed in writing.

 

2. Term & Billing

• This agreement is for a 12-month term, billed monthly via credit card.
• Customer authorizes automatic monthly payments.
• A $25 late fee will be applied to failed or past-due payments after a 5-day grace period.
• This agreement will automatically renew annually unless canceled in writing prior to the renewal date.

 

3. Service Calls & Additional Fees

• Same-day service: $200
• Service calls between scheduled visits: $125
• Missed appointment / no access reschedule fee: $50

 

4. Filter Replacement
Water filters are replaced as needed and billed at cost to the Customer.

 

5. Money-Back Guarantee (Inspection Protection)
Customer is eligible for a refund of the most recent service if:

• The ice machine is specifically cited in a health inspection report, AND
• The machine was serviced by Pinellas Ice Co within the previous 30 days, AND
• Customer provides a copy of the official inspection report, AND
• The claim is submitted within 72 hours of inspection completion

This guarantee applies only to the serviced ice machine and does not cover violations related to surrounding areas, external cleanliness, or factors outside the machine.

 

6. Customer Responsibilities
Customer agrees to:

• Provide safe and reasonable access to the ice machine at scheduled times
• Maintain general cleanliness of surrounding areas
• Ensure proper operation of the machine between services

Pinellas Ice Co is not responsible for conditions outside the machine, including but not limited to kitchen cleanliness, drainage issues, or misuse.

 

7. No Guarantee of Inspection Outcome
While services are designed to reduce risk, Pinellas Ice Co does not guarantee passing any health inspection.

 

8. Cancellation & Early Termination
Customer may cancel early with payment of a cancellation fee equal to two (2) months of service.
Cancellation must be submitted in writing.

 

9. Liability Limitation
Pinellas Ice Co’s total liability under this agreement is limited to the amount paid by Customer in the previous three (3) months.
Pinellas Ice Co is not liable for indirect, incidental, or consequential damages.

 

10. Uncontrollable Factors
Pinellas Ice Co is not responsible for issues arising from factors outside its control, including but not limited to:

• Water quality
• Equipment malfunction or failure
• Frequency of use

 

11. Transferability
This agreement is fully transferable in the event the Customer’s business is sold.

 

12. Governing Law
This agreement shall be governed by the laws of the State of Florida.

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